Data Protection Officer Vidyard is headquartered in Kitchener, Ontario, Canada. Vidyard has appointed an internal data protection officer for you to contact if you have any questions or concerns about Vidyard’s personal data policies or practices. Vidyard’s data protection officer’s name and contact information are as follows:
Jonathan Dunlop Buildscale Inc. 8 Queen St. N, Unit #1 Kitchener, ON, Canada N2H 2G8 firstname.lastname@example.org 1-800-530-3878
What is personal information? Personal information is information that is about you as an identifiable individual. If you are a business customer it does not include your name and business contact information. Aggregated, statistical or de-identified information is not personal information. Information generated through your use of our websites or watching videos will not be personal information unless we can combine it with other information that would identify you.
What are the Vidyard Websites and Services? The Vidyard Websites include our website www.vidyard.com, any subdomains, and any other Buildscale websites. Our Services include downloadable computer software and any products or services purchased or otherwise made available from Vidyard Websites.
Vidyard’s Services include video content libraries and distribution platforms that third parties can use to show viewers their videos.
When and how do we collect directly from you? In most cases, we collect information about you when you give it directly to us. For example, we you create an account or purchase our services. We also collect information when you call us, visit our offices or interact with us at an event. Also, like many websites and technologies, we automatically collect technical data when you visit and interact with Vidyard Websites and Vidyard Services.
What type of information do we collect? We collect a variety of data including your contact information, payment details, business information, user uploaded content, and communications you have with our team. The precise types of information that is collected will depend on your interaction with Vidyard, Vidyard Websites or the Vidyard Services.
What are business analytics and aggregated data? Business analytics involves the analysis of data to understand trends and insights about how individuals use the Vidyard Websites and the Vidyard Services. Aggregated data means data that is combined so that you are no longer identifiable. We use analytics and aggregated data to improve our business.
For what purpose do we collect your information? We use your personal information to communicate with you, to provide you with assistance, products and services that you request, and to adapt the Vidyard Websites and the Vidyard Services to your interests. We also use your personal information to understand how you use the Vidyard Websites and the Vidyard Services to protect and improve our business.
Tell me about Vidyard and social media If you link your Vidyard account with your favorite social media profile such as Google+ or Facebook, we may collect certain information from the social media platform. The social media integration function is optional and can be removed at any time.
Tell me about uploaded content and third-party information When you post audio-visual materials to your website or to a third party website, we collect information about your account and the use of the content that you post. If you use our invitation features, such as chats and sending invitations to friends, Vidyard may collect some information from them.
Tell me about advertising practices We use technologies and/or belong to marketing programs in order to provide visitors, users and customers with advertising targeted to their interests. To learn more about interest-based advertising and what choices you have, please visit our dedicated Cookies and Advertising Policy.
When does Vidyard share or disclose personal information? Sometimes, Vidyard shares or discloses your personal information and technical data to outside parties, such as our partners and service providers. For example, Vidyard shares information with our service providers who assist Vidyard with marketing, data hosting and credit card payments. Vidyard may disclose personal information due to legal requirements or enforcement, such as defending against legal claims or to investigate and prevent illegal activities. We may also disclose viewer data to our customers, such as how many times a video was watched and location of the viewers.
Information collected by our customers using Vidyard services We may provide customers with certain identifiable usage information directly related to the videos and other content that they make available through the Vidyard Services. This includes information about who specifically viewed the content and how many times a particular content was watched by a particular viewer. Viewers should be aware that customers may share such usage information with other third parties (see the next section). We are not responsible for the use of any information by such customers and their third party services. With that said, Vidyard requires all customer to use the Vidyard Services in line with applicable laws. Please contact our Data Protection Officer if you have any questions in this regard or require assistance in contacting a one of our customers.
Use of Third Party Integrations by our Customers Our customers may integrate the Vidyard Services with other third party applications and platforms. In doing so, our customers may transfer your personal information from our platform to the third party. Vidyard is not responsible for the transfer of such information by our customers. Please contact our Data Protection Officer if you have any questions in this regard or require assistance in contacting a one of our customers.
How does Vidyard keep personal information safe? The security of your personal information is important to us. Although we cannot guarantee 100% security, we use reasonably appropriate security measures to protect your personal information against unauthorized use, access, modification, destruction or disclosure. We require our third party service providers to use similar safeguards to those we use.
Where is personal information stored? Vidyard has its headquarters in Canada and the Vidyard Services are hosted in Canada and the United States. Some or all of the personal information we collect may be stored or processed on servers located in Canada and the United States.
How long will personal information be retained? Vidyard retains personal information only as long as necessary to serve the identified purposes for which it was collected, subject to legal requirements.
A note about children Protecting the safety of children when they use the Internet is very important to us. The Vidyard Websites and Vidyard Services are not designed or intended for use by children or anyone under the age of 13. Vidyard does not knowingly collect the information from children. Please contact us at email@example.com for any concerns or questions about children’s personal information.
Your California Privacy Rights Do you live in California? California Civil Code Section 1798.83 permits California residents that use the Vidyard Websites and Vidyard Services to request certain information regarding how Vidyard discloses their personal information to third parties for such third parties’ direct marketing purposes, and what choices they have.
If this applies to you and you would like to make such a request, please contact us at firstname.lastname@example.org. Please include the following in the subject line: Attention: Privacy Officer - California Privacy Rights.
Also, we must let you know about Do Not Track signals. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Vidyard Websites do not currently change the way they operate based upon detection of a Do Not Track or similar signal.
Your Choices You have options when it comes to your personal information.
Opt-out of email communications. If you have subscribed to receive periodic promotional and marketing emails from Vidyard and would like to now opt-out, you can do so by any of the following options:
Clicking ‘unsubscribe’ in the email. Send an e-mail to email@example.com. Call us at 1-800-530-3878. If you do opt-out of receiving promotional and marketing messages, Vidyard may still contact you regarding our business relationship with you.
Unlink my social media profile. Should you wish to unlink your Vidyard account from your social media profile, simply log into your account, select “Groups” and click “Integrations”. Select the specific Integration and click “Remove” next to the social media profile you would like to unlink.
Access, verify, correct, update or delete personal information. You can update certain information by logging into your account. You may also submit your request to firstname.lastname@example.org. Vidyard shall respond and execute your request, subject to any contractual or legal restrictions.
Close your Vidyard account. If you wish to delete your account and stop doing business with Vidyard, please contact our customer service representative at email@example.com.
Information processed by Vidyard on behalf of one of our Customers. Please contact our Data Protection Officer if you require assistance in contacting a one of our customers in order to access, verify, correct, update or delete personal information that may have been collected by Vidyard Services on their behalf.
Opt-out of cookies, tracking technologies and / or targeted advertising. Please visit our dedicated Cookies and Advertising Policy to learn what choices you have.
Complaints. We would be happy to first discuss and attempt to resolve your issue. Please contact us immediately at firstname.lastname@example.org. If we cannot resolve it, we will provide you with the contact information of the appropriate privacy authority.
See the Contact Us link below to learn how to reach us for other inquiries.
Buildscale Inc., Attention: Privacy Officer 8 Queen St. N, Unit #1 Kitchener, ON, Canada N2H 2G8